Great Read for Owners Concerned with Turnover

The Loyalty Factor: Building Employee, Customer and Brand Loyalty
December, 2010

“Bought the book ‘Loyalty Factor’ on Monday and finished it on Wednesday. This is a must read for owners that are concerned with employee turn over. I bought a second book for a friend that works for a major corporation, which should be a must read for them. Treating everyone with respect and honesty is a must. Great book, wish I had it 25 years ago to have my managers read it.”