Customer Satisfaction Score from 78 to 90 Percent

Strengthening Customer Relationships Training
June, 2010

“Loyalty Factor’s customized training empowered our staff to improve our customer satisfaction score from 78 to 90 percent in just 12 months. While previously our customer care staff transferred difficult customer calls to managers – they now successfully handle a high percentage of those calls directly, resulting in fewer customer complaints, faster service, and a much happier customer base.”