Handling Difficult Situations & Conversations with Professionalism and Ease
October, 2012
“Excellent course – I think this should be offered to all customer facing professional service teams.”

Leadership Management Development Program:
Coaching for Commitment 
October, 2012
 “I really enjoyed the open conversations and discussions of real life examples.”

Enhancing Customer Relationships Training
October, 2012
 “Class organization was ‘amazingly wow-ful.’ Really appreciated gaining a new perspective in how to best communicate."

Enhancing Customer Relationships Training
October, 2012
 “I am very prideful about this training. Opened a new door to be explored.”

Enhancing Sales & Customer Relationships Training:
Building Rapport and Communicating Effectively Utilizing NLP Techniques
October, 2012
“Love this class! I rescheduled my vacation so I wouldn’t miss one.”

The Power Behind Success: Understanding People and Styles
September, 2012

“Understanding people and styles is crucial to help grow professionally and personally. It will help grow the organization. Loved this class! Very illuminating!”

Developing a Culture Based upon Emotional Intelligence
September, 2012

“Very useful and practical session. Great session as always! Thanks Dianne!”

Leading, Managing, Motivating & Coaching Program
August, 2012

“Effective course providing guidelines on effectively managing people. Great focus on the psychology behind communication and how to most effectively interact with the team.”

Leading, Managing, Motivating & Coaching Program
July, 2012

“I felt it was a very informative session. I got a lot of practical tips from the material and discussions. Helps me understand what is important and what to look at and focus on.”

Enhancing Relationships Training
June, 2012

“Was very helpful in understanding customer’s needs and wants. The best program attended ever.”

Customer Relationships Training
September, 2008

“One of the best programs I ever attended was with Tom Peters. This program is definitely on par with it. You are right up there with Tom Peters – Congratulations! Excellent!”

Handling Difficult Situations & Conversations with Professionalism and Ease
October, 2012
“Thank you for an enthusiastic and well organized session!”

Leadership Management Development Program:
Coaching for Commitment 
October, 2012
 “Coaching is very pertinent and timely for me – very helpful to do the role playing.”

Enhancing Customer Relationships Training
October, 2012
 “Very good – should be presented to all new hires.”

Enhancing Sales & Customer Relationships Training:
Building Rapport and Communicating Effectively Utilizing NLP Techniques
October, 2012
“I find this helpful and plan on applying it to my everyday encounters with customers.”

Enhancing Sales & Customer Relationships Training:
Building Rapport and Communicating Effectively Utilizing NLP Techniques
October, 2012
“Being new to the CSR position, getting a better understanding of how to communicate with customers and coworkers is helping to ease the anxiety of conversation and recognizing and satisfying needs.”

The Power Behind Success: Understanding People and Styles
September, 2012

“Dianne is very engaging. She brings a high level of enthusiasm to the group. Her energy is contagious! Thank you!”

Developing a Culture Based upon Emotional Intelligence
September, 2012

“Excellent course material and participatory exercises. This was my favorite module to date.”

Leading, Managing, Motivating & Coaching Program
August, 2012

“Another very informative session with pragmatic steps on how to be a better leader.”

Leading, Managing, Motivating & Coaching Program
July, 2012

“This is a useful course. It will be most effective in helping my understanding for the type of manager I am (style) and helping me be a better manager to my team!”

Strengthening Customer Relationships Training
June, 2010

“Loyalty Factor’s customized training empowered our staff to improve our customer satisfaction score from 78 to 90 percent in just 12 months. While previously our customer care staff transferred difficult customer calls to managers – they now successfully handle a high percentage of those calls directly, resulting in fewer customer complaints, faster service, and a much happier customer base.”

Customer Relationships Training
September, 2008

“This was an extremely informative course. The tools are very helpful. I’m glad to have been a part of it! Superb program!”