Customer Relationships Training
September, 2008

“Was very helpful in understanding customer’s needs and wants – the best training attended ever.”

Customer Relationships Training
September, 2008

“Highly motivating course that can be put into practice immediately and show results.”

Increasing Sales & Customer Relationships Training
April, 2008

“We should continue with Loyalty around ‘coaching’ once a month sessions.”

Increasing Sales & Customer Relationships Training
March, 2008

“Very useful information with very knowledgeable instructors – what else do you need. Thank you!”

Increasing Sales & Customer Relationships Training
March, 2008

“This was a very interesting and extremely useful course. Great tools to take with us out in the field. This course should also be directed to inside sales. Follow up sessions and reinforcement! Lots of fun, thank you!”

Strengthening Customer Relationships Training
June, 2006

“The instructor does an excellent job in presenting the materials. She takes pride in her work and has a passion for her job. I feel like she really wants us to be better at our jobs and in our lives.”

Strengthening Customer Relationships Training
June, 2006

“Easiest learning experience I ever had – and I learned a lot. The environment was comfortable enough for me to speak without hesitation.”

Strengthening Customer Relationships Training
May, 2006

“Great class. I truly hope we can get this to all levels of the company – only then will we be truly successful.”

Building Customer Loyalty
January, 2006

“I liked the interactive format of the class with plenty of exercises. It was a very practical class. I also enjoyed the anecdotal details the instructor provided.”

Customer Relationships Training
September, 2008

“Basing the class exercises on the ‘real world’ at our organization had a significant impact. The fact that you took the time to understand our needs and wants made for a win-win situation. This class far surpassed the multitude of other supposedly ‘customer excellence classes’ I’ve attended. Both of the instructors know your audience and were prepared to address the top problems.”

Increasing Sales & Customer Relationships Training
April, 2008

“I think all elements from Building Rapport to Listening to Questioning Strategies and Reframing are all very important and huge to learn about. Thank you – great training!”

Increasing Sales & Customer Relationships Training
April, 2008

“Excellent 4 part program. Will definitely use many of the techniques learned in my every day interactions with my colleagues and customers. Thank you for a great program!”

Increasing Sales & Customer Relationships Training
March, 2008

“I find that I have been practicing most of these techniques already. This training helped me evaluate some of my short comings so I could focus on improvement.”

Strengthening Customer Relationships Training
June, 2006

“I found this class extremely helpful, both in my work and home environment. Thank you both for your enthusiasm.”

Strengthening Customer Relationships Training
June, 2006

“This class was an eye opening experience for me. I feel it will help me in all relationships in my life. I find that I have been using it on a daily basis already.”

Strengthening Customer Relationships Training
May, 2006

“This training has made a tremendous difference in our organization and I would highly recommend it for other organizations.”

Strengthening Customer Relationships Training
May, 2006

“This training should be mandatory for every company!”

Building Customer Loyalty
January, 2006

“This class will help in many ways. I have already stated using the new techniques and examining those I already use. I can’t begin to fathom how the class will change my behaviors in the long run. The instructor made the process much more fun.”